O nce USPS scans it in, it is out of our control. On all USA orders $75+, you will receive free USPS Priority Shipping. If the package gets returned to sender and you do not pay for shipping back to you, no refund will be given. Also, please know that you will receive your order beautifully packaged and placed inside of a poly mailer so nothing will get wrinkled or ruined. WE ARE NOT RESPONSIBLE FOR ORDERS SHIPPED TO INCORRECT ADDRESSES. PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT. Each order is shipped with a delivery confirmation, therefore, Jewels Kennedy Designs, will not be responsible for packages once they are delivered to your address. SHIPPING: JKD takes great pride with the turnaround time to complete and ship your order out to you. We are located in Jacksonville, Florida. Once we receive it, we will immediately ship your new order out to you.Īll custom orders/products are non-refundable/returnable unless it is our error. If your order is incorrect due to our error, notify via email within 24 hours of receiving your order and we will then provide you with an authorization number and return shipping label for you to return the product back to us unworn - it must be shipped back out within 48 hours. Your happiness and satisfaction are our #1 concern. Please make sure your shipping address is correct as we are not responsible for orders shipped to incorrect addresses. Yes! You will receive an email and/or text message (whichever was inputted at checkout) with your tracking number.Ĭan I change my order once it has been placed?Īll sales are final and no changes are able to be made. Will I get notified once my order has shipped? Please submit your exchange request here. But please contact me if you have any problems with your order. Once your exchange is processed and inspected by JKD, your new items will be sent withinabout 5-7 business days. If after our inspection the item is not in new/unworn condition, JKD is not responsible for the shipping fees back to you. JKD is not responsible for any lost packages. Exchanges must be submitted within 7 days of your delivery date and shipped out within 7 days of our approval. JKD is not responsible for the shipping costs. We accept exchanges for the same item in a different size. We do not accept returns, refunds, or cancellations but we do accept exchanges. This does not include any possible delays USPS may be facing due to COVID, weather or the holiday rush. USPS First Class generally takes about 2-6 business days, USPS Priority Mail takes approximately 1-4 business days and USPS Priority Mail Express generally takes about 1-2 business days. Orders are processed and shipped out Monday through Friday only. Orders are then processed within 2-3 business days - excluding weekends and holidays. How long does it take for my order to ship?
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